What can I do if I’m having wireless connection problems?
Note: An easy way to determine if the issue is with the router or with the wireless device is to see if the issue exists on multiple devices. If you internet is slow or is only dropping on one of multiple devices/computers, then the issue is probably not with the router. If the router is the cause, all devices connected will be affected.
1. Change the wireless channel:
Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below:
Step 1: Click Settings -> Wireless
Step 2: Click Advanced Settings for both 2.4G and 5G bands:
Step 3: Click Wi-Fi Channel box, select your desired Channel and click Save
2. Check or change the location of your router-- even a subtle changes (2-3 feet) can make a big difference.
- Ensure the router is in a well ventilated and open area (Do not put the router in a cabinet or enclosed area)
- Other devices that use the 2.4Ghz/5Ghz wireless band will interfere with your wireless network, these include- (Microwaves, wireless cameras, baby monitors). If needed, place the router or the other devices in a different area if they are close to each other.
- Wireless signals will degrade (or die completely) when going through brick (fireplace), metal (file cabinet), steel, lead, mirrors, water (fish tank), large appliances, glass, etc.
3. Ensure that your router is running the latest firmware version . Please follow this link for instructions of how to upgrade the firmware- How to upgrade firmware for router?
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